Return and Refund Policy

Thank you for choosing GREENLANDS software products and services. This policy explains when returns or refunds may be available and how requests are reviewed.

Definition

Product and Service Provider: GREENLANDS

Used Licenses: Software licenses are considered used once they are bound to a Server ID.

Unused Licenses: Software licenses that have never been bound to a Server ID are treated as unused.

Return Time Frame: 30 days starting on the purchase date.

Refund Time Frame: 5~10 business days, depending on the processing time of the financial institution.

Refund Eligibility

Products: Unused Licenses may be returned within the Return Time Frame. Licenses are not refundable after the period expires or after the license is used.

Services: Service refunds depend on the applicable service agreement or contract.

Eligible Refund Situations

Refunds may be considered for qualifying situations listed below.

Defective Software: If technical issues or defects cannot be resolved within a reasonable time, a refund may be considered.

Duplicate Purchase: If an unused software license is accidentally purchased more than once, contact support within the Return Time Frame to request review of the duplicate purchase.

Services: If a service is sold with software, refund eligibility for that service is handled under the related agreement or contract and is not covered by this policy.

Non-Eligible Refund Situations

Refunds are generally not granted for the situations below.

Change of Mind: Refunds are not provided because a customer changes their mind or decides not to use the software, unless the license remains unused and the request is made within the Return Time Frame.

Unauthorized Usage: Refunds are not granted when unauthorized use, piracy, or misuse is detected.

The customer forgot a prior cancel request: Subscriptions should be canceled before a charge. Contact customer support before billing if a subscription needs to be held or canceled.

Request A Refund

To request a refund, contact support within the eligibility period, explain the reason for the request, and provide relevant account, order, transaction, and purchase details.

GREENLANDS support will assess the request under this policy. If approved, the refund is initiated to the original payment method within the Refund Time Frame.

Contact Information

Please contact customer support if you have questions or need help with this return and refund policy.

Policy Updates

GREENLANDS may update this return and refund policy at any time. Changes become effective when posted on the website.

!!! WARNING !!!

All subscriptions should be canceled before a payment gateway charge. Otherwise, due to PayPal's non-refundable fee policy, we can only issue a partial refund. The total amount refunded will be your original payment minus payment gateway (PayPal) fees (e.g. rate is 3.86%). e.g. If your original payment is $100USD, then your total refund will be $100USD - $3.86USD = $96.14USD